Refund policy

Standard Return (14 days)

You have 14 days after receiving your item to request a return.

Return Conditions

To be accepted, the item must be in its original condition: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Return Procedure

To make a return, please contact us at: hello@porcs-epics.fr

Items must be returned to the following address: 2 rue de la Cure, 63730 Mirefleurs, FRANCE. Items returned without prior request will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in case of our error or defective items.

Damaged or Incorrect Items

Please check your order upon receipt. Contact us immediately at hello@porcs-epics.fr if the item is damaged, defective, or incorrect, including photos of the issue, so we can resolve the problem quickly.

Non-Returnable Items

Certain items cannot be returned: perishable products (food, flowers, plants), custom or personalized products, personal care products, hazardous items (flammable liquids, gases), digital products (downloadable PDF patterns). Sale items and gift cards are also not accepted.

Exchanges

To obtain another item, the easiest way is to return the existing item and make a new separate purchase.

EU Cooling-Off Period (14 days)

If your order is shipped within the EU, you can cancel or return it within 14 days, for any reason and without justification. The above conditions also apply.

Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within 10 business days. Processing by your bank or card company may take some time.

If you have not received your refund after 15 business days, contact us at hello@porcs-epics.fr